SHIPPING

LUSSORA SHIPPING

Shipping & Delivery

We keep shipping simple: processing first, then delivery with tracking updates whenever available. If you have a question about your order, contact us and we’ll help right away.

Processing time

1

Order preparation

Usually 1–4 business days (quality check + packing).

2

Tracking

When available, tracking is sent by email once your parcel is dispatched.

Delivery estimates

✦

Standard delivery

Typically 7–12 business days (varies by destination).

⚡

Express options

If available, faster options can be shown at checkout.

Customs & duties

In most cases, your order is delivered normally. However, customs procedures can occasionally cause delays. If your parcel is held for inspection, delivery may take longer than the estimate.

Address & delivery details

Please double-check your address at checkout. If an address is incomplete, carriers may return the parcel or delay delivery. If you notice a mistake, contact us as soon as possible.

My tracking hasn’t updated — is that normal?
Yes. Tracking can take time to refresh, especially during transit handovers. If it stays unchanged for several days, message us and we’ll check it for you.
Can I change my address after ordering?
If the order hasn’t been dispatched yet, we’ll try. Contact us ASAP with your order number and the corrected address.
My parcel is delayed — what should I do
Delays can happen due to logistics peaks or customs processing. Contact us and we’ll provide the best update we can.